AMOSCA Support Centre (ASC) offers a dedicated application and technical support function, ranging from a complete managed service to traditional second and third tier support models. The ASC will complement and extend existing client support and maintenance capabilities to ensure that improved product knowledge, best practice, application functionality and optimal operation are achieved.
User feedback proves that the dedicated ASC is a clear differentiator for AMOSCA – This has been recognised by the UK Oracle User Group in awarding AMOSCA a number of accolades for Managed Services.
The ASC team is able to help manage and support your complete EPM environment and can cover infrastructure issues, application maintenance, Oracle support, user queries, change requests, application and product enhancements, training, and process control.
AMOSCA offers a number of standard support options which can be tailored to fit individual company requirements.
AMOSCA continues to provide the support and assistance above the level Mondi requires – we come to rely on the quick response times, first rate advice and efficient resolutions
AMOSCA was our partner of choice for the implementation of Enodis’ Hyperion solution, as they had the high level of experience and expertise we required. AMOSCA supported us from initial project specification through to project development and delivery with ongoing post implementation support – we have been delighted with the results and project success.
The contribution of AMOSCA to the success of these projects can not be understated. We soon discovered that AMOSCA were focussed solely on helping us to achieve the most successful and cost-efficient HFM implementation possible.