AMOSCA Support Centre (ASC):
0845 625 5777
Support / Helpdesk
A robust solution is one that is adequately supported. Your business critical application needs a scalable support solution that prioritises speed of response and accuracy.
The AMOSCA Support Centre (ASC)
Headquartered in London, AMOSCA’s Support Centre (ASC) has an in-house team of highly skilled, experienced technical and financial experts. Our Support Centre is committed to prioritising timely, accurate responses to fit with your reporting timetable, ensuring that your business critical applications remain fully operational.
Our customer feedback proves the dedicated ASC is a clear differentiator between AMOSCA and businesses offering similar services. We understand that there is nothing more important to you than being able to get the right advice and support.
Use the team’s expertise to help manage and support your EPM environment, for example; infrastructure issues, user queries, change requests, enhancements, training, process control.
We pride ourselves on the ability to respond efficiently to every query, using sophisticated tailored Helpdesk software to record queries and monitor progress to a successful conclusion.
- Integrated call logging including query logging via AMOSCA’s client extranet, telephone and email
- Monitoring and reporting
Tiered support packages
From ad hoc support to a customised helpdesk facility, AMOSCA delivers continuous performance and complete peace of mind.
AMOSCA’s tiered support system; Gold, Silver, Bronze, allows you to tailor your support function around your in-house capabilities.
AMOSCA continues to provide the support and assistance above the level Mondi requires – we have come to rely on the quick response times, first rate advice and efficient resolutions.